Terms and Conditions

1. Introduction and Acceptance of Terms

2. Definitions

In these Terms, unless the context otherwise requires:

3. Company Information

4. Services Description

(a) Technology Consulting — strategic technology advisory, digital transformation consulting, IT infrastructure assessment, systems architecture review, and technology roadmap planning;

(b) Software Development — custom software design and development, web application development, mobile application development, API development and integration, and software maintenance and support;

(c) Digital Solutions — cloud-based solutions, data analytics and reporting, automation solutions, UI/UX design, and digital product development;

(d) Support and Maintenance — ongoing technical support, software updates and upgrades, bug fixes and performance optimisation, and monitoring services; and

(e) Other Services — any additional services as agreed upon in writing between you and AMZ Labs, including those set out in a Statement of Work.

5. User Accounts and Registration

(a) choose a strong and unique password;

(b) not share your Account credentials with any other person;

(c) not permit any other person to access the Services using your Account; and

(d) immediately notify AMZ Labs if you become aware of any unauthorised use of your Account or any other breach of security.

(a) you breach any provision of these Terms;

(b) you provide false, inaccurate, or misleading information;

(c) your Account is used for any unlawful activity; or

(d) we are required to do so by law or a regulatory authority.

We will provide you with reasonable notice before suspending or terminating your Account where practicable, together with reasons for the suspension or termination, except where we are prevented from doing so by law or where immediate action is necessary to prevent harm.

6. User Obligations and Acceptable Use

(a) comply with all applicable laws, regulations, and codes of conduct, including the laws of the Commonwealth of Australia and the State of Victoria;

(b) comply with all reasonable directions and requirements communicated by AMZ Labs in relation to the Services;

(c) provide timely and accurate information, materials, access, and cooperation reasonably required by AMZ Labs to perform the Services; and

(d) ensure that your use of the Services does not infringe the rights of any third party.

(a) use the Services for any unlawful, fraudulent, or malicious purpose;

(b) interfere with, disrupt, or place an unreasonable burden on the Services or any networks or servers connected to the Services;

(c) attempt to gain unauthorised access to any part of the Services, other users' Accounts, or any systems or networks connected to the Services;

(d) use the Services to transmit any viruses, malware, spyware, or other harmful code;

(e) use the Services to send unsolicited commercial electronic messages in breach of the Spam Act 2003 (Cth);

(f) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software forming part of the Services, except to the extent permitted by law;

(g) reproduce, copy, modify, distribute, or create derivative works of any part of the Services without our prior written consent;

(h) use the Services in a manner that could damage, disable, overburden, or impair the functioning of the Services;

(i) use any automated means, including bots, scrapers, or spiders, to access or interact with the Services without our prior written consent; or

(j) engage in any conduct that is defamatory, obscene, threatening, harassing, discriminatory, or otherwise objectionable.

(a) you own or have all necessary rights, licences, and permissions to submit the User Content;

(b) the User Content does not infringe the Intellectual Property Rights or other rights of any third party; and

(c) the User Content does not violate any applicable law or regulation.

7. Intellectual Property Rights

(a) upon full payment of all applicable Fees, AMZ Labs assigns to you all Intellectual Property Rights in the custom Deliverables specifically created for you under a Statement of Work, excluding any Pre-Existing IP (as defined below);

(b) "Pre-Existing IP" means any Intellectual Property Rights owned by or licensed to AMZ Labs that exist prior to the commencement of the relevant Statement of Work, or that are developed independently of the Statement of Work, including general-purpose tools, libraries, frameworks, methodologies, and know-how;

(c) AMZ Labs retains all rights in its Pre-Existing IP. To the extent that any Pre-Existing IP is incorporated into the Deliverables, AMZ Labs grants you a non-exclusive, perpetual, royalty-free, worldwide licence to use such Pre-Existing IP solely as part of and to the extent necessary to use the Deliverables for your internal business purposes; and

(d) AMZ Labs retains the right to use any general knowledge, skills, experience, ideas, concepts, techniques, and know-how acquired or developed in the course of performing the Services, provided that AMZ Labs does not disclose your Confidential Information.

8. Privacy and Data Collection

(a) Identity Information — your name, date of birth, and identification documents;

(b) Contact Information — your email address, telephone number, postal address, and business address;

(c) Account Information — your username, password (stored in encrypted form), and Account preferences;

(d) Financial Information — your billing address, payment card details, bank account details, and transaction history, as necessary to process payments;

(e) Technical Information — your IP address, browser type and version, device information, operating system, and usage data;

(f) Professional Information — your business name, ABN, position or title, and professional qualifications; and

(g) Communications — records of your communications with us, including emails, support requests, and feedback.

(a) to provide, maintain, and improve the Services;

(b) to process transactions and send related information, including invoices and payment confirmations;

(c) to create and manage your Account;

(d) to communicate with you about the Services, including sending technical notices, updates, and support messages;

(e) to comply with our legal obligations under Australian law; and

(f) to protect the rights, property, or safety of AMZ Labs, our users, or the public.

(a) our service providers and contractors who assist us in providing the Services (subject to appropriate contractual protections);

(b) professional advisers, such as lawyers, accountants, and auditors;

(c) regulatory authorities, law enforcement agencies, or courts, as required by law; and

(d) any other party with your express consent.

(a) request access to the Personal Information we hold about you; and

(b) request correction of any Personal Information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

We will respond to such requests within a reasonable period and in accordance with the Privacy Act 1988 (Cth). You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs.

9. Payment Terms

(a) AMZ Labs will issue invoices in accordance with the payment schedule set out in the applicable Statement of Work or proposal;

(b) all invoices are due and payable within fourteen (14) days of the date of invoice, unless otherwise specified;

(c) payment may be made by electronic funds transfer (EFT), credit card, or such other method as AMZ Labs may accept from time to time; and

(d) all payments must be made without set-off, counterclaim, or deduction, except as required by law.

(a) AMZ Labs may charge interest on the overdue amount at a rate of 2% per annum above the cash rate published by the Reserve Bank of Australia, calculated daily from the due date until the date of actual payment;

(b) AMZ Labs may suspend the provision of Services until all outstanding amounts are paid in full; and

(c) you will be liable for all reasonable costs and expenses incurred by AMZ Labs in recovering overdue amounts, including legal fees and debt collection costs.

10. Refund Policy

(a) are not provided with due care and skill;

(b) are not fit for a particular purpose that you made known to us;

(c) are not provided within a reasonable time (where no time is specified); or

(d) do not meet the description or specifications agreed upon.

(a) For a major failure — you may cancel the service contract and obtain a refund for the unconsumed portion of the Services, or seek compensation for the drop in value of the Services. A failure is a "major failure" if: (i) the services would not have been acquired by a reasonable consumer fully acquainted with the nature and extent of the failure; (ii) the services are substantially unfit for a purpose for which services of the same kind are commonly supplied, and cannot easily and within a reasonable time be remedied to make them fit for such purpose; or (iii) the services are unsafe.

(b) For a minor failure — AMZ Labs will, at its option, re-supply the Services or refund the amount paid for the affected portion of the Services, within a reasonable time. AMZ Labs is entitled to choose the remedy for a minor failure.

(a) contact AMZ Labs in writing, providing details of the issue and the relevant Service or Statement of Work;

(b) provide any supporting documentation or evidence reasonably requested by AMZ Labs; and

(c) submit your request within a reasonable time after becoming aware of the issue.

(a) you may request a refund of the pre-paid amount, less any reasonable costs already incurred by AMZ Labs in preparation for the Services; and

(b) AMZ Labs will process approved refunds within fourteen (14) Business Days of the refund being approved.

11. Limitation of Liability

11.1 Australian Consumer Law Notice

11.2 Consumer Guarantee Statement

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to:

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

11.3 Limitation Where Permitted

To the maximum extent permitted by applicable law (and subject to Sections 11.1 and 11.2 above), AMZ Labs PTY LTD, its directors, officers, employees, agents, contractors, and affiliates shall not be liable for:

(a) any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, loss of goodwill, or business interruption;

(b) any damages arising from:

— your use of or inability to use the Services;

— any unauthorised access to or alteration of your transmissions or data;

— any third-party conduct or content on or through the Services;

— any errors, omissions, or inaccuracies in any content; or

— any other matter relating to the Services,

whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and whether or not AMZ Labs has been advised of the possibility of such damages.

11.4 Cap on Liability

Where liability cannot be excluded but can be limited under applicable law, AMZ Labs' total aggregate liability to you for all claims arising out of or in connection with these Terms or the Services shall not exceed the greater of:

(a) the total fees paid by you to AMZ Labs during the twelve (12) months immediately preceding the event giving rise to the claim; or

(b) one hundred Australian dollars (AUD $100).

11.5 Basis of the Bargain

You acknowledge and agree that the limitations of liability set out in this Section 11 reflect a fair and reasonable allocation of risk between you and AMZ Labs, and that these limitations form an essential basis of the bargain between the parties. AMZ Labs would not be able to provide the Services to you on an economically viable basis without these limitations.

12. Indemnification

12.1 Your Indemnification Obligations

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless AMZ Labs PTY LTD, its directors, officers, employees, agents, contractors, licensors, service providers, subcontractors, and affiliates (collectively, the "Indemnified Parties") from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, costs, and expenses (including reasonable legal fees and disbursements) arising out of or in connection with:

(a) your use of, or access to, the Services;

(b) your breach of these Terms or any representation or warranty made by you herein;

(c) your violation of any applicable law, regulation, or third-party right, including any intellectual property, privacy, or proprietary right;

(d) any content, data, or materials you submit, post, upload, or otherwise transmit through the Services;

(e) your negligent or wilful misconduct; or

(f) any dispute between you and any third party arising from your use of the Services.

12.2 Indemnification Procedure

AMZ Labs shall:

(a) provide you with prompt written notice of any claim for which indemnification is sought (provided that failure to provide timely notice shall not relieve you of your indemnification obligations except to the extent you are materially prejudiced by such delay);

(b) grant you sole control of the defence and settlement of such claim (provided that you may not settle any claim in a manner that adversely affects AMZ Labs' rights without AMZ Labs' prior written consent); and

(c) provide reasonable cooperation and assistance in the defence of such claim at your expense.

12.3 Consumer Law Limitation

This Section 12 does not apply to the extent that it would contravene or restrict any rights you have under the Australian Consumer Law or any other mandatory consumer protection legislation.

13. Disclaimers and Warranties

13.1 Mandatory Consumer Guarantee Notice

Nothing in this Section 13 purports to exclude, restrict, or modify any consumer guarantee or any other right or remedy you may have under the Australian Consumer Law or any other applicable statutory provision that cannot lawfully be excluded or modified.

13.2 General Disclaimer

Subject to Section 13.1, and to the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, including but not limited to:

(a) implied warranties of merchantability, fitness for a particular purpose, and non-infringement;

(b) warranties relating to the accuracy, reliability, completeness, or timeliness of any content available through the Services;

(c) warranties that the Services will be uninterrupted, error-free, secure, or free from viruses or other harmful components; and

(d) warranties arising out of course of dealing, usage, or trade.

13.3 No Professional Advice

The information, content, and materials provided through the Services are for general informational purposes only and do not constitute professional advice (including, without limitation, legal, financial, tax, medical, or technical advice). You should seek independent professional advice before making any decision based on information obtained through the Services.

13.4 Technology Disclaimer

AMZ Labs does not warrant that:

(a) the Services will meet your specific requirements or expectations;

(b) any results obtained from the use of the Services will be accurate, reliable, or complete;

(c) any defects or errors in the Services will be corrected within any particular timeframe; or

(d) the Services will be compatible with any particular hardware, software, or network configuration.

13.5 Third-Party Content

AMZ Labs makes no representations or warranties regarding any content, products, or services provided by third parties, even if such content is accessible through or linked from our Services.

14. Third-Party Links and Services

14.1 Third-Party Content

The Services may contain links to third-party websites, applications, services, or resources (collectively, "Third-Party Services") that are not owned, controlled, or operated by AMZ Labs. The inclusion of any link does not imply endorsement, approval, or affiliation by AMZ Labs.

14.2 No Responsibility

AMZ Labs has no control over, and assumes no responsibility for, the content, privacy policies, practices, availability, or performance of any Third-Party Services. You acknowledge and agree that AMZ Labs shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any content, goods, or services available on or through any Third-Party Services.

14.3 Third-Party Terms

Your use of Third-Party Services is subject to the terms and conditions and privacy policies of those third parties. You are responsible for reviewing and complying with any applicable third-party terms. We strongly recommend that you read the terms and privacy policy of any Third-Party Service that you visit or use.

14.4 Third-Party Integrations

Where the Services integrate with or rely upon Third-Party Services, AMZ Labs does not guarantee the continued availability, compatibility, or functionality of such integrations. AMZ Labs reserves the right to discontinue any third-party integration at any time without prior notice.

15. Termination and Suspension

15.1 Termination by You

You may terminate your account and cease using the Services at any time by:

(a) contacting AMZ Labs using the details provided in Section 22; or

(b) following the account closure procedures available through the Services (if applicable).

15.2 Termination or Suspension by AMZ Labs

AMZ Labs may, at its sole discretion and without prior notice, suspend or terminate your access to all or part of the Services if:

(a) you breach any provision of these Terms;

(b) AMZ Labs is required to do so by law, regulation, or a court or government order;

(c) your conduct may expose AMZ Labs, its users, or any third party to legal liability or reputational harm;

(d) your account has been inactive for an extended period;

(e) there is suspected unauthorised access to or use of your account; or

(f) AMZ Labs decides to discontinue the Services, in whole or in part.

15.3 Effect of Termination

Upon termination or suspension of your access to the Services:

(a) your right to access and use the Services will immediately cease;

(b) AMZ Labs may delete or deactivate your account and all related data, content, and information, subject to any applicable legal retention requirements;

(c) any fees owed to AMZ Labs prior to termination shall remain payable; and

(d) the following Sections shall survive termination: Sections 7 (Intellectual Property), 8 (Privacy & Data), 11 (Limitation of Liability), 12 (Indemnification), 13 (Disclaimers & Warranties), 16 (Dispute Resolution), 19 (Severability), 20 (Governing Law & Jurisdiction), and 21 (Entire Agreement).

15.4 Refunds on Termination

Any refund entitlements arising from termination shall be determined in accordance with Section 10 (Refund Policy) and your rights under the Australian Consumer Law.

15.5 No Liability for Termination

To the maximum extent permitted by applicable law, AMZ Labs shall not be liable to you or any third party for any termination or suspension of your access to the Services, provided that such termination does not contravene your rights under the Australian Consumer Law.

16. Dispute Resolution

16.1 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or in connection with these Terms or the Services (a "Dispute"), the parties agree to first attempt to resolve the Dispute through good faith informal negotiation. The aggrieved party shall provide written notice to the other party describing the nature of the Dispute and the relief sought (a "Dispute Notice"). The parties shall use reasonable endeavours to resolve the Dispute within thirty (30) days of receipt of the Dispute Notice.

16.2 Mediation

If the Dispute is not resolved through informal negotiation within the period specified in Section 16.1, either party may refer the Dispute to mediation administered by the Resolution Institute (or its successor body) in accordance with its mediation rules. The mediation shall be conducted in Melbourne, Victoria, Australia (or by videoconference if agreed by both parties). The costs of the mediator shall be shared equally between the parties, with each party bearing its own costs of participation.

16.3 Litigation

If the Dispute is not resolved through mediation within sixty (60) days of the referral to mediation (or such other period as agreed by the parties), either party may commence proceedings in the courts specified in Section 20.

16.4 Consumer Disputes

Notwithstanding the above, nothing in this Section 16 prevents you from:

(a) making a complaint to a relevant government body or regulator, including the Australian Competition and Consumer Commission (ACCC) or Consumer Affairs Victoria;

(b) lodging an application with the Victorian Civil and Administrative Tribunal (VCAT) for resolution of a consumer dispute; or

(c) exercising any other rights or remedies available to you under the Australian Consumer Law or other applicable legislation.

16.5 Injunctive Relief

Nothing in this Section 16 shall prevent either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction where it is necessary to prevent irreparable harm.

16.6 Continuation of Obligations

The parties shall continue to perform their respective obligations under these Terms during the pendency of any dispute resolution procedure, unless and until these Terms are terminated in accordance with Section 15.

17. Force Majeure

17.1 Definition

A "Force Majeure Event" means any event or circumstance beyond the reasonable control of a party, including but not limited to:

(a) natural disasters, including earthquakes, floods, bushfires, storms, cyclones, or volcanic eruptions;

(b) epidemics, pandemics, or quarantine restrictions;

(c) war, armed conflict, terrorism, civil unrest, riots, or insurrection;

(d) government actions, sanctions, embargoes, legislation, or regulatory changes;

(e) strikes, lockouts, or other industrial action (other than by the affected party's own employees or contractors);

(f) failure or interruption of telecommunications, internet, or power supply infrastructure;

(g) cyberattacks, including distributed denial of service attacks, ransomware, or data breaches caused by malicious third parties; and

(h) any other event of a similar nature or effect that is beyond the reasonable control of the affected party.

17.2 Obligations

Neither party shall be liable for any delay in or failure to perform its obligations under these Terms (other than an obligation to pay money) to the extent that such delay or failure results from a Force Majeure Event, provided that the affected party:

(a) promptly notifies the other party in writing of the nature and expected duration of the Force Majeure Event;

(b) uses reasonable endeavours to mitigate the effects of the Force Majeure Event; and

(c) resumes performance of its obligations as soon as reasonably practicable after the Force Majeure Event ceases.

17.3 Extended Force Majeure

If a Force Majeure Event continues for a period exceeding ninety (90) days, either party may terminate the affected Services or these Terms by providing written notice to the other party.

18. Amendments to Terms

18.1 Right to Amend

AMZ Labs reserves the right to modify, amend, or update these Terms at any time at its sole discretion. The updated Terms will be effective as of the "Last Updated" date indicated at the top of the revised Terms.

18.2 Notification of Changes

AMZ Labs will use reasonable efforts to notify you of material changes to these Terms by one or more of the following methods:

(a) posting a notice on the website or within the Services;

(b) sending an email to the address associated with your account; or

(c) displaying a prominent notification within the Services upon your next login.

18.3 Acceptance of Changes

Your continued use of the Services after the effective date of any amended Terms constitutes your acceptance of and agreement to be bound by the updated Terms. If you do not agree with any changes, your sole remedy is to discontinue your use of the Services and terminate your account in accordance with Section 15.1.

18.4 Unfair Contract Terms

Any amendments to these Terms shall comply with the unfair contract terms provisions of the Australian Consumer Law. An amended term will not apply to you to the extent that it constitutes an unfair contract term within the meaning of Part 2-3 of the Australian Consumer Law.

19. Severability

19.1 Invalidity of Provisions

If any provision of these Terms is found by a court or tribunal of competent jurisdiction to be invalid, illegal, void, or unenforceable:

(a) such provision shall be severed from these Terms to the minimum extent necessary;

(b) the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired in any way; and

(c) the parties shall negotiate in good faith to replace the invalid or unenforceable provision with a valid and enforceable provision that, to the extent possible, achieves the original intent and economic effect of the severed provision.

19.2 Unfair Contract Terms

Without limiting Section 19.1, if any term of these Terms is declared void under the unfair contract terms provisions of Part 2-3 of the Australian Consumer Law, the remaining terms shall continue to apply to the extent they are capable of operating without the voided term.

20. Governing Law and Jurisdiction

20.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to its conflict of law principles, and the applicable laws of the Commonwealth of Australia.

20.2 Jurisdiction

The parties irrevocably submit to the exclusive jurisdiction of the:

(a) Supreme Court of Victoria;

(b) County Court of Victoria;

(c) Federal Court of Australia (Melbourne Registry); and

(d) any courts competent to hear appeals from those courts,

for the resolution of any dispute arising out of or in connection with these Terms.

20.3 VCAT Jurisdiction

Notwithstanding Section 20.2, nothing in these Terms prevents a consumer from bringing proceedings before the Victorian Civil and Administrative Tribunal (VCAT) in accordance with the *Victorian Civil and Administrative Tribunal Act 1998* (Vic) for any matter within VCAT's jurisdiction, including consumer and trader disputes.

20.4 Waiver of Objection

Each party irrevocably waives any objection to the venue of any proceedings on the ground that the proceedings have been brought in an inconvenient forum.

21. Entire Agreement

21.1 Complete Agreement

These Terms, together with the Privacy Policy, any applicable Service-specific terms, and any other documents expressly incorporated by reference herein, constitute the entire agreement between you and AMZ Labs PTY LTD with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter.

21.2 No Reliance

You acknowledge and agree that you have not relied on any statement, promise, representation, assurance, or warranty made by or on behalf of AMZ Labs that is not set out in these Terms.

21.3 Waiver

No failure or delay by AMZ Labs in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power, or privilege preclude any other or further exercise thereof or the exercise of any other right, power, or privilege. The rights and remedies provided in these Terms are cumulative and not exclusive of any rights or remedies provided by law.

22. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or the Services, please contact us:

ABN 52 695 098 303

For complaints relating to consumer guarantees under the Australian Consumer Law, please contact us at the above details. If you are not satisfied with our response, you may contact:

*These Terms and Conditions are effective as of 9 February 2026.*

*AMZ Labs PTY LTD | ABN 52 695 098 303 | Victoria, Australia*

*This document does not constitute legal advice. AMZ Labs recommends that you seek independent legal advice before relying on or entering into any agreement based on these Terms.*